HiFiBerry 

Satisfaction guaranteed or your money back

With satisfied customers in more than 100 countries, we’re confident that our products will convince you. Therefore, we offer a money-back guarantee for all orders in our online shop.

Conditions of our money-back guarantee

• Only HiFiBerry boards are covered by the money-back guarantee. If you ordered additional parts (e.g., Raspberry Pi, power supply, SD card, enclosures), the money-back guarantee covers only the HiFiBerry product.
• You have ordered the articles in our online shop.
• You may return the article up to 4 weeks after you received it.
• The boards must be in their original condition. We can’t give you a refund for boards that have been modified already (e.g., by soldering additional connectors or cables onto it).
• We will refund the good upon its arrival at our office.
• No refund is given for the shipping costs or any import fees you might have paid.
• You are responsible for the return shipping to us including all customs processing fees. You might use the “delivery duties paid” option that some express services offer.
• You must include the original invoice in the return and declare the good as “return”. Please contact us before returning the good to make sure the customs declaration is correct.

How to return goods

To get a refund, tell us your order number and why you want to return the board. Write to us at support@hifiberry.com. We’ll send you more information on how to proceed.